Our Freshness Guarantee:
We stand behind every floral arrangement with a 7-day satisfaction guarantee. If you’re not completely happy with your purchase, here’s how we’ll make it right:

1. Eligibility for Returns/Refunds:

  • Fresh flower arrangements: 24-hour return window from delivery time
  • Potted plants & dried flowers: 7-day return window
  • Gift items (vases, accessories): 7-day return window (must be unused)

2. How to Initiate a Return:

  1. Contact us within 24 hours (for fresh flowers) or 7 days (for other products) at [email protected]
  2. Include photos of the product and your order number
  3. Our floral specialists will review your request within 24 business hours

3. Refund Options:

  • Full refund (minus shipping) to original payment method

4. Special Conditions for Fresh Flowers:

  • Refunds require photographic evidence of quality issues
  • Seasonal availability may affect replacement options
  • Delivery delays do not qualify unless caused by our error

5. Non-Returnable Items:

  • Custom-designed arrangements
  • Clearance/sale items
  • Perishable add-ons (chocolates, fruits)

6. Return Shipping:

  • For non-perishable items: Prepaid return label provided
  • For fresh flowers: No return shipping required (disposal instructions provided)

7. How We Improve:
Every return helps us enhance our quality control. You may be invited to participate in a brief quality feedback survey.

Need Help?
Email: [email protected]
Phone: (555) 123-4567 (Mon-Fri 9AM-5PM EST)