ORDERING QUESTIONS & INFORMATION

CAN I PLACE AN ORDER IN ADVANCE?

When it comes to ordering gifts online, there is no such thing as ordering “too early”.  In fact, we encourage customers to place their orders in advance to avoid potential stress or delays that could arise as a result of ordering at the last minute.  When placing an order in advance, simply choose your preferred delivery date from the “virtual calendar” once prompted, and we’ll schedule the order to be dispatched and delivered accordingly.

Remember: delivery dates vary depending on the order’s destination, as well as its available shipping methods.  While customers are placing their orders online, once they enter their shipping address, they are provided with several different shipping methods that indicate the minimum length of time required for an order to be delivered, thus reminding customers to choose a shipping method that corresponds with their preferred delivery date before completing payment. Our ability to fulfill orders in accordance with these delivery dates is entirely dependent on the delivery/shipping method selected during checkout.

CAN I ADD A CARD MESSAGE TO MY ORDER?

Yes, definitely! All customers have the option to add a free, personalized greeting card message to any new order they place. While placing the order online, simply select the type of card you wish to include and enter the full text for the message in the corresponding field; please pay attention to any size, word, or character limits disclosed when typing the message.

Greeting card messages are strongly encouraged because they offer customers a quick, easy way to make sure their recipients know who their gift is from.  If you realize you’ve forgotten to write a greeting card message after you’ve placed your order, simply e-mail or chat us the message you wish to include (you can always reply directly to your order confirmation e-mail/receipt), and we’ll try our best to accommodate your request.

GENERAL DELIVERY QUESTIONS

WHY ISN’T MY TRACKING INFORMATION SHOWING

We understand the importance of knowing the status and expected delivery time of your package. Please keep in mind that during the initial stage of shipping, there may be a delay in tracking updates, but not necessarily a delay in the order itself. This happens because the tracking information may not be immediately reflected once the shipping label is created or when the order is just shipped. However, this delay does not necessarily mean that your order is delayed. 

To stay updated on the whereabouts of your package, we recommend checking the tracking information regularly. This will provide you with the most accurate and up-to-date information on the estimated time of arrival (ETA).

MY ORDER SAYS “DELIVERED” BUT I CAN’T FIND IT?

Signatures are not mandatory for deliveries and most courier services have suspended signature requirements due to COVID-19. Packages are delivered to the recipient’s front door/porch by default, and if delivery to the door is not possible, recipients should check with their mail room, front desk, or concierge for the package. Sometimes packages may also be left with a neighbor or neighboring address. To receive updates on the whereabouts of their orders, customers should refer to their tracking information. 

Unfortunately, there are cases where unauthorized parties remove packages from their correct delivery locations, a situation commonly referred to as “porch piracy”. This issue is beyond our control and we cannot be held responsible for packages that are lost or stolen in such scenarios.

FREE SAME DAY DELIVERY – TORONTO/GTA

SAME DAY DELIVERY SERVICES – GREATER TORONTO AREA

Our Same Day Deliveries Services are money-back guaranteed* hand delivery services. Our Same Day Delivery Services are provided by our drivers and authorized agents. 

When it’s important for a gift delivered to its destination today, use our Same Day Delivery Services. We offer a variety of delivery options, whether across the city or to one of the suburbs.  And for greater convenience, we offer same day delivery 7 days a week, 365 days a year (we offer limited delivery on Statutory Holidays, Christmas Day and Boxing Day)

SUBSTITUTIONS & OUT OF STOCK PRODUCTS

WHAT HAPPENS IF A PRODUCT OR ITEM IS OUT OF STOCK OR DISCONTINUED?

If we realize a product you’ve ordered is out of stock or unavailable, the item(s) will be substituted with a similar item(s) of equal or greater value; doing so ensures that your order is still delivered in a timely manner. Please understand that the utmost care and attention is given to orders to ensure they are as similar as possible to the one placed, despite the adjustments made. 

Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly fluctuating on an ongoing basis after product details and photos have been published on our website. 

Due to the high volume of orders being processed, we are not always able to contact customers ahead of time to advise them about substitutions.